Returns & Exchanges
At Element Brooklyn, we want you to love your skincare ritual; if you are not completely satisfied with your purchase, we offer returns on most items within 30 days of delivery.
1
Initiate Your Request
Visit our online return portal and enter your order number and zip code to begin the process.
2
Prepare the Package
Securely pack the items in their original packaging, ensuring all glass components are well-protected for transit.
3
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it to the outside of your box.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing