Frequently Asked Questions

Everything you need to know about Element Brooklyn skincare and services.

Are Element Brooklyn products cruelty-free?

Yes, all of our products are 100% cruelty-free. We never test on animals, and we ensure our ingredient suppliers adhere to the same ethical standards.

What is your shipping policy?

We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.

Can I return a product if it doesn't suit my skin?

We want you to love your glow. If you are not satisfied, we accept returns on lightly used products within 30 days of purchase for a full refund, minus shipping costs.

Are your ingredients natural and organic?

We prioritize high-quality, plant-based ingredients and supplement them with safe, lab-proven actives to ensure maximum efficacy and skin safety.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your door.

Do you offer international shipping?

Currently, we only ship within the United States and Canada, but we are working hard to bring Element Brooklyn to beauty enthusiasts worldwide very soon.